Privacy Policy

1. Who We Are

10S LIFE ("we", "us"), operated by Jon Griesser in Tigard, Oregon, runs this website selling tennis apparel and gear. This policy explains what personal information we collect through the site, why we collect it, and the choices you have.

2. Information We Collect

We collect only what we need to run the store:

• Account information: If you create an account, your name, email address, and password (stored hashed), plus your order history
• Order and shipping details: Name, email address, shipping and billing address, and the items you purchase
• Payment information: Card payments are processed by Stripe. Your card number goes directly to Stripe and is never stored on our servers
• Newsletter signup: Your email address, only if you choose to subscribe
• Reviews: The name and content you submit when you review a product
• Usage data: Standard technical information about how you use the site, such as pages visited and device type

3. How We Use Your Information

We use this information to:

• Process, fulfill, and ship your orders
• Send order confirmations and shipping updates
• Respond when you contact us
• Send the newsletter and other marketing, only if you opted in — every message includes an unsubscribe link
• Display reviews you choose to publish
• Understand how the site is used so we can improve it
• Prevent fraud and protect the business

4. Who We Share It With

We share personal information only with the service providers that make the site work, and only what each one needs:

• Stripe: Payment processing for store orders
• Printful: Our print-on-demand fulfillment partner. Printful receives your name and shipping address so it can print and ship your order
• Hosting provider: The company that hosts this website and its database
• Analytics and advertising: We may use Google Analytics 4 to understand site traffic and the Meta Pixel to measure advertising. Where these tools are active, they set cookies as described below

We do not sell your personal information, and we do not share it with anyone for their own marketing.

5. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Measure site traffic and advertising, where analytics tools are in use

You can control or delete cookies through your browser settings. Blocking cookies may affect sign-in and the shopping cart.

6. Data Security

We take reasonable measures to protect your information, including:

• SSL/TLS encryption for all traffic to and from the site
• Payment processing handled entirely by Stripe (PCI DSS compliant) — card numbers never touch our servers
• Access to customer data limited to those who need it to run the business
• Regular software updates and monitoring

7. How Long We Keep It

We keep order records as long as we need them for accounting, tax, and customer-service purposes. Newsletter subscriptions last until you unsubscribe. If you ask us to delete your account, we remove it along with any personal information we are not legally required to retain.

8. Your Rights

You can always:

• Access: Ask for a copy of the personal information we hold about you
• Correction: Ask us to fix inaccurate information
• Deletion: Ask us to delete your personal information
• Opt out: Unsubscribe from marketing at any time via the link in any email

To exercise any of these rights, email us at the address below. Depending on where you live, you may have additional rights under state privacy laws; we honor those requests too.

9. Children's Privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from them.

10. Changes to This Policy

If we change this policy in a meaningful way, we will post the updated version on this page and update its effective date. Continued use of the site after a change means the updated policy applies.

11. Contact Us

Questions about this policy or your personal information? Reach us at:

10SLIFE
Email: jon@10slife.com
Phone: