Return & Refund Policy

Draft — pending legal review. Effective date to be set at launch.

Every Item Is Made to Order

10S LIFE gear is printed on demand — nothing sits in a warehouse. When you place an order, our fulfillment partner Printful prints and ships that item just for you. That keeps waste out of the process, but it also means we handle returns differently than an off-the-shelf store.

Change of Mind and Sizing

Because each piece is produced specifically for your order, we can't accept returns or exchanges for buyer's remorse or size changes. Every product page includes a detailed size chart — please measure and check it before ordering. If you're between sizes or unsure, email us before you buy and we'll help you choose.

Defective, Damaged, or Misprinted Items

If something arrives wrong, we make it right at no cost to you:

  • Report the problem within 30 days of delivery
  • Include clear photos of the defect, damage, or misprint
  • We'll send a free replacement or issue a full refund — your choice
  • You don't need to ship the faulty item back

How to Report a Problem

  1. Email us at jon@10slife.com with your order number
  2. Attach photos showing the issue
  3. Tell us whether you'd prefer a replacement or a refund
  4. We'll respond within 1–2 business days with next steps

Refund Timeline

  • Review: 1–2 business days after we receive your email and photos
  • Processing: Approved refunds are issued within 3–5 business days
  • Bank statement: Allow 5–10 business days for the refund to appear, depending on your bank

Refunds go back to the original payment method via Stripe.

Wrong Address or Unclaimed Packages

If a package comes back to us because the address provided at checkout was incorrect or the package went unclaimed, we'll contact you about reshipping it. Reshipment costs for address errors are the customer's responsibility.

Questions?

If anything here is unclear, or you're not sure whether your situation is covered, just ask:

Email: jon@10slife.com
Phone: